Over 4,000 privacy complaints made about Aussie telcos in FY20


During the 2020 financial year, consumers made over 4,000 complaints about telecommunications providers related to a user’s privacy.

The Privacy Act 1988 gives the Australian Information Commissioner the discretion to recognise external dispute resolution (EDR) schemes to handle privacy-related complaints. The guidelines give consumers the ability to make complaints about privacy issues with their telecommunications provider/s directly to the Telecommunications Industry Ombudsman (TIO).

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