Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible.
— Signal (@signalapp) January 15, 2021
Update #1
We have been adding new servers and extra capacity at a record pace every single day this week nonstop, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters. We appreciate your patience.
— Signal (@signalapp) January 15, 2021
Update #2
We are making progress towards getting the service back online. Privacy is our top priority, but adding capacity is a close second right now.
— Signal (@signalapp) January 15, 2021
Update #3
We are still working as quickly as possible to bring additional capacity online to handle peak traffic levels.
— Signal (@signalapp) January 16, 2021
Update #4
We're still working really hard to get Signal up and running for everyone around the world. We're making good progress. Thanks for your support & donations! They mean a lot to the small team who's been working long nights. pic.twitter.com/xEdGI3EKFw
— Signal (@signalapp) January 16, 2021
Update #5
Signal is back! Like an underdog going through a training montage, we’ve learned a lot since yesterday — and we did it together. Thanks to the millions of new Signal users around the world for your patience. Your capacity for understanding inspired us while we expanded capacity. pic.twitter.com/cRNV8kVtdF
— Signal (@signalapp) January 17, 2021
Update #6
As an unfortunate side effect of this outage, users might see errors in some of their chats. This does *not* affect your chat's security, but you may have missed a message from that contact. The next Signal app updates will fix this automatically. Here's what you can do now…
— Signal (@signalapp) January 17, 2021
Update #7
On Android if you see "Bad encrypted message," tap the menu in the top-right & tap "Reset secure session." On iOS tap the "Reset Session" button below "Received message was out of sync." The errors do not affect chat security & will be automatically fixed in the next app update. pic.twitter.com/dgLGLZS3zB
— Signal (@signalapp) January 17, 2021