Brit firm fined £200k for banging on about missold PPI in 11.4 million nuisance calls

A Leeds-based claims management firm has been fined £200,000 for making more than 11 million unwanted PPI calls, the UK’s data watchdog announced today.

The investigation, prompted by complaints to the Information Comissioner’s Office (ICO) and the Telephone Preference Service (TPS), found that Brazier Consulting Services Ltd (BCS) had made repeated nuisance calls to people about the misselling of payment protection insurance (PPI).

Following an investigation, the ICO said that 21,436,331 connected calls were made by BCS between 1 February 2019 and 31 July 2019.

Of these, the commissioner found that 11,489,873 were made for the purposes of marketing “claims management services” leading to 316 complaints to the ICO and TPS.

It’s clear from the complaints we received that these calls caused real distress, said Natasha Longson, ICO Investigations Manager.

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