Beleaguered IT management software vendor Kaseya has delayed the restoration of its SaaS services until Sunday, July 11th.
An update to the company’s incident guidance report includes a video message from CEO Fred Voccola, who took personal responsibility for the delay.
It is my decision to do this to pull the release from yesterday, he said. We had all the vulnerabilities managed and felt comfortable with the release, but third-party engineers made suggestions to add extra layers of protection to guard against things we could not foresee.
Adding those extra protections led to the delays.
This was the hardest decision of my career, Voccola said, but assured customers the result will be a product that is hardened as much as we feel we can do. Later in the video he said Kaseya’s VSA product will be exponentially more secure due to the changes.