DBS Bank blames ‘access control servers’ for two-day service disruption

Singapore bank says a problem with its access control servers caused the glitch that left customers unable to log into their accounts and access its digital services for two days, adding that it has worked with its “third-party engineering providers” on a resolution.

DBS Bank has attributed the source of a service glitch to “access control servers”, which it says left many customers unable to log into their accounts. The Singapore bank has been instructed by the local regulator to investigate the cause of the problem that lasted two days. 

The service disruption was first reported Tuesday morning when several customers faced difficulties logging into or accessing DBS’ online and mobile services. The bank initially provided few details on what caused the issue, saying on its Twitter and Facebook profiles and website that it was aware customers were experiencing intermittent slowness when accessing [its] banking services.

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