Nordic Choice Hotels has now confirmed a cyber attack on its systems from the Conti ransomware group.
The incident primarily impacts the hotel’s guest reservation and room key card systems.
Although there is no indication of passwords or payment information being affected, information pertaining to guest bookings was potentially leaked.
The Scandinavian hotel chain, with its brands—Comfort, Quality, and Clarion, employs over 16,000 staff members and has 200 properties across Scandinavia, Finland, and the Baltics.
Key cards out of service
Earlier this week, Nordic Choice Hotels group announced its IT systems were hit by a “computer virus” on Thursday, December 2nd.
The incident left the hotel staff without access to the hotel’s reservation systems that manage check-in, check-out, payments, and bookings.
Although the staff switched to manual procedures to carry out business operations, the hotel advised guests that delays are to be expected.